The No1 WiFi Hotspot solution in the UK

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Support

We offer unparalleled support for your wireless networks, from helpdesk support to same day failed hardware replacement.

Hotspot Help Desk Technical Support

A single point of contact to all accounts, recording all incidents and service requests in our dedicated ticketing service.

The service desk will manage each incident or service request from initial recording to closure and when appropriate the engineer will escalate the support to the engineering team or third party to achieve resolution.

  • Incident management
  • Technical support
  • Remote diagnosis and resolution via secure remote dial-in facilities
  • Logging and processing of service requests including installation (hardware and software), moves, additions and configuration changes
  • Arrangement of on-site visits
  • Warranty management, hardware support and equipment returns

Hardware Advanced Replacement

Advanced replacement provides you with guaranteed next business day replacement of your hardware should it fail and is included as part of the advanced & advanced+ packages. You can bolt-on the hardware replacement as part of your essential pack should you require it. If physical replacement of the equipment by a DigitalAir Wireless engineer is required, then engineer on-site support must be in place.

Engineer Onsite Support

Onsite support comes as either pay as you go labour pack or unlimited pack, dependant on your needs. The engineering time can be used for any on-site engineering requirements related to your Hotspot solution, providing guaranteed next business working day response, but we strive to achieve same business working day response.

Quick Contact

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Contact us

DigitalAir Wireless Networks
Unit 6
New Fields Business Park
Stinsford Road
Poole
Dorset BH17 0NF

Tel. 0800 3 10 20 50
sales@digitalairwireless.com